Terms of Use

Terms of use

Www.sport-2000.gr is the online store for the display and distribution of products via the internet with the distinctive title "Sport2000" (VAT Number 045034140, DOY: Mytilene), located in Mytilene (El. Venizelou 21), Greece, which for the purposes of the present will be referred to as "Sport2000". Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the SPORT2000 online store located at www.sport-2000.gr.

Please read these Terms and Conditions carefully at www.sport2000.gr and we recommend that you print and keep a copy for future use. These terms may be reviewed and updated at any time and without prior notice. For this reason, please check these terms at regular intervals, as the continued use of this Portal implies that you accept these changes. Accessing, browsing, using or registering on the site is a presumption that you have read, understood and agreed to and are bound by these terms and conditions. If you do not agree to be bound by these terms and conditions and you are bound by them, you should not use this website.

You may use, download and print content from the website solely for your personal use or for internal purposes of the business. For any use other than those expressly mentioned above, you may not use, download and print content from this website without our written consent for:

• copy, play, use or any other action with the content of the site

• modify, distribute or restore any content on the site for any purpose

• Play, link to or link to this website on any other website

• use the content of the site for any commercial exploitation


1. Information & Products Provided

1. Sport2000 is committed to the quality, completeness and validity of the information provided on the website www.sport-2000.gr, both in terms of the exact details displayed and of the services provided by its online store, subject to any technical or typographical errors that can not be predicted or have occurred inadvertently or have been interrupted by the site due to force majeure.

2. It also reserves the time of delivery of the goods in cases of force majeure. The online store www.sport-2000.gr.

no guarantee can provide for the availability of the products, but it guarantees timely information to final consumers about their unavailability.

3. The online store www.sport-2000.gr. provides the content (e.g., information, names, pictures, illustrations, etc.), the products and services available through the site "just as they are".

Sport2000, under any circumstances, including negligence, is not responsible for any kind of damage the visitor / user will suffer on the pages, services, choices and content of the website he / she does on his / her own initiative and with knowledge of these terms. Also, Sport2000 does not guarantee that the pages, services, choices and contents will be provided without interruption, without errors, that the errors will be corrected or that any queries will be answered. Likewise, Sport2000 does not guarantee that the site or any other related site or servers through which the content is made available to visitors / users is provided without "viruses" or other harmful components. The cost of possible corrections or services is assumed by the visitor / user and by no means Sport2000.

4. All rights, including intellectual property rights and other intellectual property rights, on this website belong to or have been granted to Sport2000. All content on this website is intellectual property of Sport2000 and is protected by applicable national, community and international law, while Sport2000 retains all copyrights in respect of the content and the copies created on it.

 

2. Security

Sport2000 recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the Sport2000 Online Shop is achieved with the SSL certificate.

 

Customer Recognition

The codes used to identify you are two: the E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information.

You are given the ability to change your Personal Security Password as often as you wish. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy and hiding it from third parties. In case of loss or leakage, you must immediately notify us, otherwise the Sport2000 online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (e.g., birth date).


Trading Confidentiality

This Privacy Policy Statement describes our practices regarding how we collect personal data on the Sport2000 website and how we use and share it with third parties. Whenever you visit Sport2000 or otherwise submit your personal information to us, you agree to the practices described in this statement. What data we collect through our site depends on what you do on your every visit and on what services you are requesting.

 

Principles of Privacy

Our business has been built on the trust our customers have. In order to preserve the confidentiality of all information you provide us, we follow the following privacy principles:

1. We use your personal information to provide you with better services and products.

2. We only collect the personal information we consider to be relevant and necessary to understand your product needs.

3. We will not disclose your personal information to any outside organization or third party unless we have your consent or if this is required by law or judicial decision or if we have previously informed you.

4. We may occasionally need to disclose your information to governmental or judicial bodies or services or regulators, but we will do so only under the appropriate authority or decision of a public nature or a superior administrative or judicial authority.

5. Our goal is to keep your information in our file up-to-date.

6. We have strict security measures designed to prevent unauthorized access to your personal information to everyone, including unauthorized personnel.

7. Sport2000 and all our personnel and third parties with access to your information are required to strictly observe the confidentiality obligations of our company.

By maintaining our commitment to these principles, we at Sport2000 ensure that we respect the trust you show us.
 

Principles of Privacy
Our business has been built on the trust our customers have. In order to preserve the confidentiality of all information you provide us, we follow the following privacy principles:
1. We use your personal information to provide you with better services and products.
2. We only collect the personal information we consider to be relevant and necessary to understand your product needs.
3. We will not disclose your personal information to any outside organization or third party unless we have your consent or if this is required by law or judicial decision or if we have previously informed you.
4. We may occasionally need to disclose your information to governmental or judicial bodies or services or regulators, but we will do so only under the appropriate authority or decision of a public nature or a superior administrative or judicial authority.
5. Our goal is to keep your information in our file up-to-date.
6. We have strict security measures designed to prevent unauthorized access to your personal information to everyone, including unauthorized personnel.
7. Sport2000 and all our personnel and third parties with access to your information are required to strictly observe the confidentiality obligations of our company.
By maintaining our commitment to these principles, we at Sport2000 ensure that we respect the trust you show us.
Privacy is of interest to you.
In any case, the Sport2000 online store in no way discloses or discloses your personal data and the information you trust us without your express consent. The personal data that you make available to us as a member is used solely to execute the contract between us (for example, to deliver the products you have purchased electronically), to provide you with the service you have requested (e.g. send you a newsletter) and comply with legal requirements (e.g., pricing). All information is encrypted and kept secure.

 

3. Privacy Policy
a / Collection of Personal Data

When you visit the pages of www.sport-2000.com and in order to order products and to ensure that we can communicate with you so that we can inform you of our new products, you may be asked to provide information about you ( name, profession, e-mail address, date of birth, etc.). Any personal data you declare anywhere on the pages and services of the website www.sport2000.gr (through the use of cookies) are intended solely to ensure the operation of the respective service and may not be used by any third party without the provisions of Law 2472/97 on the protection against the processing of personal data, as it is in force at any time, and of the European Data Protection Regulation.


Using cookies: Your visit to our site can be recorded for the analysis of the number of visitors on the page and for general use. Some of these items will be collected through "cookies". These are small pieces of information that are automatically stored on a person's web server on their computer and can be found on this site. If you wish to disable these cookies, you can do so by changing the browser settings you are using. However, you will not be able to sign in to certain parts of our site.


Online Promotion: From time to time, we may collect personal information from visitors to our pages and individuals participating in competitions or promoting products (via the Internet or via telephone or at one of our stores), provided you have given your consent when creating of your account. These data are collected only by those individuals who give it to us voluntarily. We may use this information to advise them on products, services, and other promotional material that we believe will be of interest to them. We may also invite visitors to this site to participate in market research and polls or other similar activities.
If we ask you to provide personal information, we will explain exactly the purpose for which it is collected and will ensure that it will only be used for the purpose set out in the collection.

 

The Information Collection Statement
This Statement is intended to inform you why personal data is collected, how it is used and to which data access requests we will respond to.
a. Why We Collect Your Data - We collect your personal information to make and provide our services to you and in an effort to improve your customer experience. Without this data, Sport2000 may not be able to continue or establish or continue the facilities or provide services.
b. Elements are also collected by our clients during the normal course of business so that we can continue our relationship with them. For example, when customers write and complete contact forms.
c. How your data can be used - Customer-related assets can be used:
i. To facilitate the day-to-day running of services and products provided to customers
ii. To find out how our customers respond to specific products
iii. To inform customers about new products
iv. To meet the disclosure requirements of any law that binds Sport2000
v. To satisfy any other Relevant Goals of Product and Service Promotion (Marketing).
d. Disclosure of your personal information
The data retained by Sport2000 for customers will be kept confidential, but Sport2000 may provide this information to the following parties under the confidentiality duty for the purposes set out in paragraph (c):
i. any contractor, contractor or service provider to third parties providing administrative, telecommunication, computer, or other data logging services to Sport2000 in connection with the operation of its business and subject to compliance with relevant legislation
ii. any other person under confidentiality duty towards Sport2000 who has undertaken to keep the confidentiality of these data
iii. to any person to whom Sport2000 has the obligation to disclose information under any law or court order binding Sport2000 or any of its stores
The management and protection of the personal data of the visitor / user of the website is subject to the terms of this notice as well as to national, community and international law on the protection of individuals from the processing of personal data, as applicable.
Any future relevant regulation will be the subject of this Communication. In any case, Sport2000 reserves the right to change the terms of protection of personal data in accordance with the applicable legal framework.
Consequently, these privacy terms may be reviewed and updated at any time and without notice. Users of the site are kindly requested to check these terms at regular intervals for any changes, as the continued use of the site implies acceptance of any possible modifications.
Sport2000 collects personal information of the visitors / users of the site only when they voluntarily provide them for the purpose of providing the services available electronically. Personal information is the information that can be used to identify or communicate with a person as well as other information about that person. The personal information collected on this site is the following: First Name, Surname, Sex, Email, Mobile Phone Number.
Sport2000 will not sell or otherwise transmit or disclose personally identifiable information to visitors / users of the site to third parties not related to it without the consent of the visitor / user, except for the application of relevant legal dictates and to the competent and only principles.
Sport2000 may process part or all of the data sent by visitors / users for statistical purposes and to improve its information services. The visitor / user can contact the site administrator in order to cross-check the personal file, correct it, change it or delete it.

 

b / Automatic decision making
For the purposes of security of transactions through our sites / apps / devices against fraud and ownership, we use third party solutions. The fraud detection method is based, for example, on simple comparisons, correlations, grouping, predictions and detection of off-site measurements using intelligent agents, data-merge techniques and various data mining techniques.
This fraud detection process can be completely automated or involve human intervention whenever a person makes the final decision. In any case, we take every reasonable precaution and protection measure to restrict access to your data.
As a result of automated fraud detection, (i) there may be a delay in processing your order / request while checking your transaction and (ii) limiting your access or disqualification from the provision of a service if there is a risk of fraud . You have access to the information on which we base our decision. See "Your Rights and Options" below.

 

c) Profile training
When we send or display personalized announcements or content, we may use some techniques defined as "profile training" (ie any form of automated processing of personal data that consists in using that data to evaluate certain personal characteristics of a natural person, to analyze or predict features that relate to personal preferences, interests, financial status, behavior, location, health, physical characteristics, credibility or movements of that person). These data are collected and analyzed to evaluate and predict your personal preferences and / or interests. Based on our analyzes, we send or display announcements and / or content tailored to your interests / needs. In some cases, you have the right to refuse the use of your data for "profile creation". See "Your Rights and Options" below.

 

d) How long do we keep your personal data?
We hold your personal data for as long as we need it and for the purpose we maintain it in order to meet your needs or to comply with our legal obligations.
To determine how long your personal data is kept, we use the following criteria:
· When you buy products and services, we maintain your personal data throughout our contractual relationship;
· When you participate in a promotional offer, we keep your personal data throughout the offer;
· When you contact us to ask us a question, we keep your personal data for as long as you need to process your question;
· When creating an account, we maintain your personal data until you ask us to delete it or after a period of inactivity (without branding) determined in accordance with local regulations and guidelines;
· When you have given your consent to direct marketing notifications, we retain your personal information until you either unsubscribe or request to be deleted, or after a period of inactivity (without branding) determined in accordance with your local regulations and guidelines;
· When cookies are installed on your computer, we keep your personal data for as long as it is needed to achieve its purposes (eg throughout a shopping cart cookies session or session ID cookies) and for a period of time determined in accordance with local regulations and guidelines.
We may retain some of your personal data to comply with our legal or regulatory obligations and to be able to manage our rights (for example, to claim our claims before the Courts) or for statistical or historical aims.
When we no longer need to use your personal data, we delete them from our systems and records or anonymize them so that they can no longer be identified by you.

 

e / Links to third-party sites and social media connection
At times, our sites and apps may contain links to and from the websites of our partners, advertisers, and affiliates. If you follow a link to any of these sites, it is noted that these sites have their own privacy policy and we are not responsible for these policies. Please check these policies before submitting any personal data to these sites.
We may also offer you the ability to use your login information on social media. If you use this feature, you must know that you are sharing your profile information, depending on your settings on the relevant social networking platform. Please visit the relevant social media platform and check their privacy policy to understand how your personal data is shared and used in this context.

 

f / Social media and user-generated content
Some of our websites and apps allow users to submit their own content. Remember that any content you submit to any of our own social networking platforms may be displayed to the public, so be careful when providing some personal data, e.g. financial information or address information. We take no responsibility for any actions taken by other persons if you post personal information on any of our social networking platforms and we recommend that you do not disclose such information.

 

g / Your rights and choices
• Right to information
You have the right to receive clear, transparent and understandable information about the way we use your personal data, as well as your rights. This is the reason why we provide the information listed in this Policy.
• Right to access
You have the right to access the personal data we hold about you (subject to certain limitations). We may impose a reasonable charge that takes into account the administrative costs involved in providing this information. Obviously unreasonable, excessive or recurring requests may not be answered. To obtain this access, please contact us in the ways listed below.
• Right to be corrected
You have the right to ask for your personal data to be corrected if they are incorrect or untimely now and / or to fill in if it is not complete. For this correction, please contact us in the ways listed below. If you have an account, it may be easier to correct your data through the 'My Account' section.
• Right to delete
In some cases you have the right to request the deletion of your personal data. Please note that this is not an absolute right, as we may have legal or valid reasons to keep your personal data. If you wish to delete your personal information, please contact us in the ways listed below.
• Right to oppose direct marketing, including profile training
You can remove your registration at any time or refuse to receive instant marketing notifications. It's easier to do by clicking on the 'Unsubscribe' link in any email or notification we send you. Otherwise, you can contact us using the contact details listed below.

• Right to withdraw consent to process data under consent at any time
You may revoke your consent to process your data from us when such processing is based on your consent. Withdrawal of consent does not affect the legality of consent processing before it is revoked.
• Right to submit a complaint to a supervisory authority
You have the right to contact your country's data protection authority and file a complaint about data protection practices. Do not hesitate to contact us in the ways listed below before submitting a complaint to the relevant data protection authority.
• Right to limit processing
You have the right to request that we limit the processing of your data. This right means that your data is processed by us and is therefore subject to restrictions and therefore we can store it but we can not use it or process it further.
• Right to Disable Cookies
You have the right to disable cookies. Internet browser settings are usually programmed by default to accept cookies. However, you can easily customize them by changing the settings in your browser.
Many cookies are used to improve the usability / functionality of websites / applications. As a result, disabling cookies may not allow you to use certain parts of our sites / apps, as detailed in the cookie table.
If you wish to restrict or block all cookies installed by our sites / apps (which may not allow you to use certain parts of the site) or any other sites / apps, you can specify it through the program settings your browsing experience.

 

h/The Processing Manager - Contact Information
For any questions or concerns about the way we handle and use your personal data or if you wish to exercise any of the above rights, please contact us by emailing us at info@sport-2000.gr or by sending us a letter to: Venizelou 21 Mytilini 81100.


 
 4. Payment Methods
Credit Card Payment:
The Sport2000 online store accepts all Visa, Mastercard credit cards. Your transactions at our online store are protected by top online security systems (SSL-128 bit and digital certification by Thawte).
Receipt from store:
Receive your order from any of our stores that serves you.
Payment upon receipt of your order at your place (cash on delivery):
Pay your transport agent or employee of our company by delivering your order to your place. The pay-as-you-go method is valid for the cities of Greece and regardless of the weight and is FREE.
By bank deposit:
Discount your order in one of the following bank accounts we partner with:
NATIONAL BANK: GR *****
EUROBANK: GR *****
ALPHA BANK: GR *******
PIRAEUS: GR ******
and send us the copy of the bank payment order by email to info@sport-2000.gr.
Upon receipt of the copy of the bank payment order, we will send you your order.

 

5. Difference between shop and e-shop price
The price policy of Sport2000 products is the same in all our distribution channels: shops, e-shop. However, in selected products we have created the so-called "eShop offers" where their price in the online store differs from the other distribution channels and only applies to purchases through this e-shop and shipping to your place.


6. Order / Delivery of Products / Shipping Costs
Checkout:

When your order is completed, you receive the following message (example): "YOUR ORDER IS COMPLETED. THANKS. Your order number is 45678. Please check your e-mail. We have sent you a confirmatory e-mail with the details of your order. "
Shipping Fees / Free Delivery
Transport costs are the same for shipping in any part of Greece and are FREE.


7. Incomplete order
Sport2000 would like to apologize for rare occasions when it will not be able to complete an order. The reasons may be the following:
• The automatic product availability update system has not technically updated the availability as it is an automated online process with fifteen stores.
• In the event that simultaneous sales of the product and the color in question occur in one of the shops and the availability can not be used for simultaneous orders.
• If customer details are not confirmed and there is no response to a communication attempt then the order is automatically canceled.
 However, if you are experiencing one of the above rare cases, we ask for your understanding and your specialized staff will try to best serve you.

 

8. Delay of order
Your order may be delayed for the following reasons:
The product you ordered is not available: There is a rare case between the many products and codes that have been exhausted and our on line system has not been able to automatically inform you about the availability of the product. In this case, an employee of our company will contact you directly to give you all the alternatives or even cancel your order without any financial burden on the consumer.
In times of discounts, extreme weather or strikes, and in any case of force majeure that may affect the delivery and delivery of your order
If it is impossible to communicate with you by phone and / or e-mail (if there is a problem with your order, either in relation to the product or in connection with payment) because your details that you have entered are not properly updated.


9. Retirement / Return - Change of Products
You have the right to return the products you purchased and ask for them to be replaced as the nature of the clothing and footwear is such that they may sometimes not meet your expectations due to their non-physical presence at the time of purchase.

 

Return non-defective products
We believe that the online store should not differ in anything from a physical store of the Sport2000 chain so either the return is due to a change in size, color or for any reason, for example because you were not happy with your product, refund within 15 working days of the date of receipt.
If the return is not made within 15 business days, then Sport2000 may refuse to accept any refund for the replacement or cancellation of the transaction.
We emphasize that the date of dispatch of the returned product is the one entered by the courier on the receipt to check the date.
In any case, the returned products must be in the condition received by the customer, complete and without damage and their packaging is the one that normally accompanies the product and is in perfect condition, together with all the documents accompanying the product
 In the event of a change in size, design, color in clothing, shoe, accessory due to a mistake in the customer's assessment, the customer will send back the merchandise with General Postage and charge to Sport2000 and we will send the new merchandise for FREE. If the customer wishes a refund and is not the fault of the company, the charge is EUR 5.00 for the return of the product.
Briefly, the return and replacement of a product is possible under the following conditions:
▪ the return is made within 15 working days of the day of receipt
▪ the product has not been used
▪ the product must be accompanied by all necessary documents proving the transaction (eg DAT, retail, billing and so on)
If the product does not meet the above conditions, it will be returned to the sender.
Otherwise the redistribution cost (product replacement) will be charged entirely to Sport2000 for one time only.
Return of Defective Products
In cases where products of poor and defective quality were sold with proven fault of Sport2000 or by mistake in receiving the order, invoicing, shipment, damaged during transport, poor packing, etc. then he / she will be fully responsible for the replacement, refund costs (he / she will then deposit the corresponding amount of expenses into a bank account to be indicated) as well as remittance costs. In another case of refund, the charge is 5,00 euro for the return of the product if you have already paid the transport. Return terms remain the same as those mentioned above.

Offers
The offers that include shoes and clothes from all sports & casual brands with which the company sport2000 cooperates are valid until stocks are exhausted and only for online orders. Always order priority on all orders. For any clarification please contact us by phone at 22510 26833.


Problem solving
In line with the Directive 2013/11 / EC, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of online dispute resolution of consumer disputes with the Alternative Dispute Resolution (ADR) procedure is now available throughout the European Union. If the customer is a consumer (ie a natural person acting outside of a professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODE) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

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